Shipping
Currently Gates Online will only ship to addresses within New Zealand, including outer islands. We do not ship internationally.
For the majority of orders we have a flat rate $15 shipping fee. For bulky items additional fees may apply.
We do not ship to PO boxes we recommend you provide either a residential or commercial shipping address when placing online orders. Should we be unable to ship to a PO box we will contact you for an alternative address.
Dispatch
From time to time we might offer freight specials, or even free freight. These offers will also be based on 25kgs.
Damaged or Non-Delivered Articles
If your article is damaged upon arrival please notify us at sales@urbangroup.co.nz or by phone on 0800 803326
If your order has not arrived within 7 days of the dispatch date please notify us immediately on sales@urbangroup.co.nz or by phone on 0800 803326. Failure to notify us in the above time frames may result in no refund.
CUSTOMER SERVICE
Want some help? Need something answered? No need to feel lost, get in touch and we will help out.