Shipping

Currently Gates Online will only ship to addresses within New Zealand, including outer islands. We do not ship internationally.

For the majority of orders we have a flat rate $15 shipping fee.  For bulky items additional fees may apply.

We do not ship to PO boxes we recommend you provide either a residential or commercial shipping address when placing online orders. Should we be unable to ship to a PO box we will contact you for an alternative address.

Dispatch

From time to time we might offer freight specials, or even free freight. These offers will also be based on 25kgs.

Damaged or Non-Delivered Articles

If your article is damaged upon arrival please notify us at sales@urbangroup.co.nz or by phone on 0800 803326

If your order has not arrived within 7 days of the dispatch date please notify us immediately on sales@urbangroup.co.nz or by phone on 0800 803326. Failure to notify us in the above time frames may result in no refund.